SOC-2 TYPE II ARCHITECTURE  •  AES-256 VAULT ENCRYPTION  •  ✦ STRICT ZERO AI TRAINING ON CUSTOMER FILES
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✦ INSTITUTIONAL CONFIDENTIALITY

Your files are your client's property.
We guard them like legal counsel.

Licensed Public Adjusters handle confidential financial statements, proprietary scoping notes, and sensitive bad-faith correspondence. We engineered Claim Hive from day zero around rigorous work-product privilege and uncompromising data isolation.

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✦ OUR ABSOLUTE PROMISE

Zero AI Training on Your Customer Claim Files

100% PRIVILEGED WORK PRODUCT

Unlike consumer software platforms that secretly harvest user uploads to train their next-generation commercial foundation models, Claim Hive has a strict, legally binding policy: We do not train, fine-tune, or calibrate public artificial intelligence models on your claim files, estimates, photos, or policyholder data.

How Document Extraction Works

When our system parses a policy limits page or dec sheet, it executes through ephemeral, isolated inference pipelines with zero-retention enterprise agreements. Once extracted, the memory buffer is instantly wiped.

Preserving Work-Product Privilege

Your litigation strategies, damage narratives, and proof of loss preparations remain strictly confidential. Insurers cannot subpoena or access any cross-firm data models because none exist.

THE 5 TENETS OF DATA CUSTODY

Engineered for Insurance Regulatory Compliance

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TENET 02

US-Based SOC-2 Data Vault

All claim repositories, inspection photographs, and carrier communications are hosted in SOC-2 Type II certified domestic US data facilities (AWS GovCloud / US-East & US-Central).

  • • AES-256 Encryption at Rest: Every PDF, photo, and database row is encrypted with dedicated KMS keys.
  • • TLS 1.3 in Transit: Perfect forward secrecy prevents interception across mobile and office networks.
  • • Geographically Redundant: Continuous replication guarantees disaster recovery during hurricanes.
US-only data sovereignty • Zero offshore routing
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TENET 03

1-Click Full Data Export

We never hold your files hostage. At any moment, an administrator can generate a complete export of your entire firm's caseload with a single click.

  • • Standard Open Formats: High-resolution original JPEG/PNG photos, standard PDF files, and clean Excel/CSV chronologies.
  • • Instant ZIP Generation: No 30-day "support ticket wait times" or extortionate export fees.
  • • Total Ownership: You own the data. Period.
Zero proprietary lock-in • Complete portability
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TENET 04

Strict Multi-Tenant Isolation

Every public adjusting firm operates within an isolated cryptographic partition. There is zero risk of an adjuster at Firm A accidentally seeing a file from Firm B.

  • • Granular Staff Roles: Limit access between senior PAs, field apprentices, estimators, and front-desk staff.
  • • Expiring Guest Tokens: Outside structural engineers and forensic CPAs only access the specific scope items you approve.
  • • Immutable Audit Logs: Every access timestamp is recorded to prove chain-of-custody in court.
Role-based access control (RBAC) • Cryptographic boundaries
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TENET 05

Direct Human Escalation

When carrier counsel serves a subpoena or an adjuster loses their phone in a hurricane zone, you don't file a ticket with an outsourced call center.

  • • Direct US Support: Direct cell phone and text contact with Tom and our technical engineering team.
  • • Emergency Account Lock: 1-call immediate session revocation if field hardware is stolen or misplaced.
  • • Legal Hold Assistance: Prompt assistance freezing files for formal appraisal or bad-faith litigation.
Founder-level accountability • No automated support runarounds
SECURE DATA FLOW

How Your Files Move Through the Vault

Isolated at every stage. Never exposed to public indexing or third-party ad networks.

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1. Field Intake

Photos & dec sheets captured on mobile or desktop.

TLS 1.3 Transport
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2. Isolated Vault

Stored inside firm-specific encrypted partition.

AES-256 KMS Key
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3. Ephemeral AI

Policy limit extraction with zero-retention guarantee.

No Model Training
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4. Controlled Access

Read-only client portal & statutory letters to carriers.

Scoped Tokenized Links
CONFIDENTIALITY ASSURED

Have a specific security or compliance questionnaire?

We routinely review custom vendor security questionnaires and business associate agreements with managing partners.

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